zenithcove Order & Shipping Policy

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Thank you for choosing zenithcove. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with complete clarity at every stage of the journey. This policy explains how we process, ship, and support your orders so you know exactly what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, Monday through Friday, excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on business days are typically handled the same day. Orders placed after 2:00 PM EST, or on weekends, will be processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders exceeding $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or due to severe weather conditions.

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International Shipping

zenithcove also ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days following dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email that includes a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• To update your shipping address or modify your order, please contact us within 1 hour of placing your order at support@zenithcove.store.
• We will make every effort to accommodate your request; however, once an order has been transferred to the shipping carrier, we are unable to change the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery and include photos so we can issue an immediate full refund or free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: zenithcove
• Customer Support Email: support@zenithcove.store
• Customer Support Phone: 12145970481
• Physical Business Address: 17601 PRESTON RD Apt 261, Dallas, TX 75252, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST